AstroGuruPlus

Legal

Refund and Cancellation Policy

Last updated: · Effective date: to be confirmed on publication

How we handle cancellations, refunds and payment problems.

1. Current position

AstroGuruPlus does not currently take online payments on its website, and no subscriptions are sold. There is therefore nothing to cancel or refund through the website today.

This policy explains how we handle payments for services arranged directly with us, and the principles that will apply when online purchases are introduced. The detailed rules for each paid product will be published here, and shown to you, before you can buy it.

2. Consultations and readings arranged by enquiry

Tarot readings and astrology consultations are currently arranged by contacting us. Before you pay, we will confirm in writing (for example by email):

  • the price and what it includes;
  • the date, time and format of the session;
  • how to reschedule or cancel, and whether any amount is refundable if you cancel.

If we cancel a session or cannot provide it as agreed, we will offer to reschedule or refund the amount you paid for it.

3. Digital reports and subscriptions (future)

If we introduce digital reports or subscriptions, this section will set out when a purchase can be cancelled, whether it can be refunded after a report has been delivered, and how renewal and cancellation work. Subscriptions will be cancellable at any time, with access continuing until the end of the period you have paid for unless stated otherwise at the time of purchase.

4. Purchases through Google Play or the App Store

When our apps launch, purchases made inside them may be processed by Google Play or Apple. Those purchases are subject to the store’s refund processes, and refund requests are usually made to the store:

You can still contact us for help.

5. Failed, duplicate or incorrect payments

If money was taken from your account but the service was not provided because a payment failed, or if you were charged twice or the wrong amount, contact us at [email protected] with the date, amount, payment method and any transaction reference. Never send full card numbers, CVV codes, UPI PINs or passwords. We will investigate with the payment provider and return any amount that was taken in error.

6. How to request a cancellation or refund

  1. Email [email protected] with the subject “Refund request” or “Cancellation request”, or call +91 93819 33673.
  2. Include your name, the service, the date of purchase and the reason for your request.
  3. We will acknowledge your request, review it and tell you the outcome and, if a refund is due, how and when it will be paid.

7. Your statutory rights

Nothing in this policy affects your rights under the Consumer Protection Act, 2019 or any other law that applies to you. If you are not satisfied with how we handle your request, you may contact the National Consumer Helpline or approach a consumer commission.